1. Contact first
For prompt handling, contact Francisco Lince Azeites Unip. Lda. at azeitemanoslince@sapo.pt or +351 963 019 082, stating the order reference, product, lot, date, issue and relevant evidence.
2. Electronic complaints book
Consumers may file a complaint through Portugal’s official Livro de Reclamações Eletrónico platform. Using it does not prevent other remedies.
3. Alternative dispute resolution
For a consumer dispute, the competent body may be contacted: To be confirmed before publication. Territorial and subject-matter competence must be checked according to the consumer’s residence, the establishment and the dispute.
The competent alternative dispute-resolution body and its link must be confirmed before publication.
4. Courts
Seeking an amicable or alternative resolution does not remove the right to use the competent courts. Mandatory consumer jurisdiction rules remain applicable.