1. Seller and scope
These terms govern sales by Francisco Lince Azeites Unip. Lda., tax/VAT number To be confirmed before publication, with registered office at Alcácer do Sal, Portugal, trading under the Manos Lince brand.
They apply to the offer, order, confirmation and delivery unless specific written terms are accepted. Specific terms prevail only on points expressly agreed.
2. Consumers and business customers
The customer must state whether they act as a consumer or for business purposes. Mandatory consumer protections, including a right of withdrawal where applicable, remain fully effective. Clauses expressly intended for professionals apply only to B2B transactions.
3. Products and pre-contract information
Essential characteristics, quantities, packaging, origin, price, taxes, delivery costs and restrictions are provided in the authorised catalogue, offer, order screen or confirmation. Customers must review the information and report errors before submitting.
Images are illustrative. The delivered product’s label, lot number, best-before date and technical sheet prevail for regulatory information.
4. Prices, tax and charges
The applicable price is the one shown to the authorised customer at order time or in a valid offer. It is stated whether VAT is included. Transport, tax and additional charges are displayed or communicated before final confirmation.
An obvious pricing or calculation error may be corrected before dispatch; the customer may accept the corrected price or cancel without charge.
5. Placing and accepting an order
The customer selects products, quantities and address, reviews the summary, corrects errors and accepts the identified version of these terms before submitting. An automatic acknowledgement is not necessarily commercial acceptance where stock, price, transport or credit must still be validated.
The final “Order with obligation to pay” button makes clear that submitting the order entails a payment obligation when the contract is concluded.
The contract is confirmed when Manos Lince sends express confirmation or starts agreed performance. Confirmation and the applicable terms should be kept on a durable medium.
6. Payment
Payment methods, due date and details appear in the offer, confirmation or invoice. Customers must use the stated reference. Any additional payment provider must be identified before bank or card data is collected.
Late payment by business customers may give rise to statutory interest and recovery costs as stated in applicable law and specific terms. Consumers will only be charged fees that are lawful and disclosed in advance.
7. Availability and substitutions
Orders are subject to actual availability and quality and traceability checks. If unavailable, the customer may accept a new date, expressly agree to an equivalent product, or receive a refund of amounts paid. No substitution is made without agreement.
8. Delivery
The place, method, charge and estimated period are given before confirmation or agreed with the customer. The customer supplies an accessible address and checks parcel count and apparent damage on receipt, without losing later statutory rights.
For consumers, risk passes when the consumer or a nominated third party physically receives the goods, unless the consumer independently selected a carrier outside the options offered. Written transport terms may apply to business customers.
9. Consumer withdrawal
Where provided by law, a consumer may withdraw from a distance contract within the statutory 14-day period without giving a reason. The procedure, effects, return costs and model form appear on the “Right of withdrawal” page.
The right does not apply to business customers and may be excluded in statutory cases, including goods liable to deteriorate rapidly or sealed goods not suitable for return for health or hygiene reasons once unsealed, provided the exception genuinely applies and was disclosed before purchase.
10. Returns and refunds
Authorised returns must be sent to To be confirmed before publication, after prior contact, safely packaged and with proof of purchase. Return transport risk is allocated according to applicable law or the relevant agreement.
Consumer refunds are made within the statutory period and may be withheld until the goods or evidence of dispatch are received where permitted. Consumers may be liable for diminished value caused by handling beyond what is necessary to establish nature, characteristics and functioning.
11. Conformity, warranties and complaints
Products benefit from applicable statutory guarantees. The customer should keep the product, packaging, lot number, photographs and proof of purchase and contact customer service promptly. Nothing limits mandatory rights relating to conformity, food safety, recalls or defective-product liability.
12. Liability and force majeure
Each party is responsible for foreseeable loss caused by its attributable breach. Liability for fraud, gross fault, death, personal injury, defective products or rights that cannot lawfully be excluded is not limited.
A party is not liable for delay caused by an event beyond reasonable control where it informs the other party and mitigates the effect. If the event continues, statutory cancellation and refund rights apply.
13. Data, evidence and applicable version
Order data is handled under the privacy policy. Electronic logs, confirmations, versions, acceptance dates and communications may be used as evidence without preventing the customer from producing contrary evidence.
The version stored with the order applies: 2026-09-03. Later changes do not alter already confirmed contracts unless agreed or required by law.
14. Law, complaints and disputes
Portuguese law applies without depriving consumers of mandatory protection in their country of residence. The parties should first seek an amicable resolution. Consumers may use the Portuguese complaints book and the competent alternative dispute-resolution body identified on the “Complaints and disputes” page.
For B2B relationships, jurisdiction is determined by specific terms or, failing that, applicable jurisdiction rules.